近期《電梯應急處置平臺技術(shù)規(guī)范》經(jīng)過專家審定，出臺并發(fā)布，（以下簡稱《技術(shù)規(guī)范》）。這項標準為提高我國電梯應急處置公共服務平臺的建設、規(guī)范應急救援服務工作提供了技術(shù)支持，也為完善特種設備法規(guī)標準體系建設開辟了新途徑，標志著我國電梯應急處置工作步入了規(guī)范化軌道。據(jù)國家質(zhì)檢總局特種設備安全監(jiān)察局相關(guān)部門負責人介紹，隨著我國城市化進程的加快，電梯數(shù)量每年以20%左右的速度增加，這一趨勢仍將持續(xù)。

2003年以來，電梯事故每年的起數(shù)和傷亡人數(shù)均比較平穩(wěn)，但由于電梯數(shù)量增長，因此電梯萬臺事故率和死亡人數(shù)等相關(guān)指標是下降的。據(jù)統(tǒng)計，去年全國共發(fā)生49起電梯事故，死亡37人。49起事故中，21起是違規(guī)使用造成，比如違規(guī)使用三角鑰匙4起，死亡4人；電梯故障后，乘客應在轎廂里等待救援，但乘客違規(guī)扒開轎廂，9起事故死亡8人；由于設備本身造成的事故8起，多集中在制動器、扶梯驅(qū)動鏈條失效等。

電梯的日常保養(yǎng)十分重要，按照規(guī)定應每15天維護保養(yǎng)一次，但目前維護保養(yǎng)市場受低價競爭影響，服務質(zhì)量低下。

質(zhì)檢部門將加快在全國推廣建設電梯應急處置服務平臺，一旦乘客困梯，在撥打物業(yè)、維保企業(yè)電話無果的情況下，可以撥打公共服務電話96333，由平臺工作人員指揮就近的聯(lián)合救援站實施救援。

General Administration of Quality Supervision Has Popularized The Elevator Emergency Service Platform And National Hotline of 96333

Specification of Elevator Emergency Service Platform Technology has been carried out and released after authorization. Not only does such standard provide technology support for the construction of the platform and standardizing rescue work, but also improves and perfects the standard system for special equipment.

The quantity of elevators in China has increased by 20% per year and this trend would keep on.

There were 49 elevator accidents happened in China last year, killing 37 people as statistics show. Among the accidents, 21 of them are due to violating operations, such as the illegal use of triangle keys which killed 4 people in result. Moreover passengers, who came across the accidents and were meant to keep calm and wait for rescue in the elevators, forced the door open and such violation led to 8 deaths in 9 cases. Furthermore, 8 cases are caused by the equipment itself, for example, the brake or chains drive of escalators lose efficacy.

Quality Supervision Departments are accelerating the construction of elevator emergency service platform and its service hotline 96333.